Welcome! Your satisfaction is our top priority. This interactive guide is here to make our returns process as clear and simple as possible. Select a category below to find the information you need. Our policy is designed to be fair and compliant with all regulations.
General Merchandise Returns
This policy covers all our non-living goods like tools, pottery, gifts, and unopened garden supplies. We are happy to offer a 30-day money-back guarantee for these items.
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30-Day Window
Return eligible items within 30 days of purchase.
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Original Condition
Items must be new, unused, and in original packaging.
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Proof of Purchase
Your original receipt is required for a full refund.
Resolution: We will issue a full refund to your original payment method, or you can opt for an exchange or store credit.
Live Plant Guarantee
Successful gardening is a partnership! We guarantee our plants are healthy when they leave our shop. Your success then depends on proper care. Our tiered guarantee reflects this "Shared Responsibility". Click a category below the chart for full details.
Select a plant category above to see the specific guarantee details.
Final Sale Items
The following items are not eligible for return, exchange, or store credit. Please choose carefully before purchasing.
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Bulk Materials: Includes soil, mulch, sand, and gravel.
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Clearance Items: Anything marked "Clearance," "As-Is," or "Final Sale."
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Special Orders: Items procured specifically for you.
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Gift Cards: Gift cards cannot be returned for cash.
How to Make a Return
📍 In-Store Returns
Simply bring the eligible item(s) and your original receipt to our store. For plant guarantee claims, please bring the plant with you for our team to assess.
📦 Mail-In Returns (General Merchandise Only)
Package the item securely with a copy of your receipt and ship it to:
Dragonfire Landscaping Garden Shop
Attn: Returns Department
6541 Macarena Drive
Corpus Christi, Texas 78414
Please Note: You are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable service.
Frequently Asked Questions
Once your return is approved, we will process the refund to your original payment method within 5-7 business days. For cash purchases over $100 or check purchases, a company check will be mailed within 10-14 business days.
We're so sorry to hear that! Please contact our Customer Service team within 48 hours of receiving your order. We will work with you to arrange for a replacement or a full refund. Please be prepared to provide photos of the damage for our records.
