Dragonfire Landscaping
Shipping Policy
Welcome! We are committed to bringing the beauty of our garden to your home. This guide explains how we process and ship your orders with care. Our goal is to ensure your items, especially our live plants, arrive safely and ready to thrive.
The Journey of Your Order
Click each step to learn more about our process.
Shipping Options & Costs
Shipping Rates
Costs are calculated at checkout based on your order's weight, size, and destination. This ensures you get the most accurate and fair rate possible.
Free Shipping Offer!
We offer Free Standard Shipping on some of our products. See cart for details. (pre-tax) within the contiguous United States.
Important Shipping Restrictions
Why We Have Plant Restrictions: Protecting local ecosystems is a responsibility we take seriously. Due to complex agricultural regulations that prevent the spread of invasive pests and diseases, we cannot ship certain plants to certain states.
Non-Shippable Items & Locations
- Bulk Materials: Due to size and weight, soil, mulch, stone, and gravel are available for local pickup only.
- Restricted Locations: We are unable to ship any live plants to Alaska (AK) or Hawaii (HI).
- High-Regulation States: Our system will automatically restrict the sale of certain plants to California (CA), Arizona (AZ), and Florida (FL) during checkout to comply with their strict agricultural laws. We appreciate your understanding.
Frequently Asked Questions
To ensure your plants spend minimal time in transit, we avoid having them sit in a warehouse over the weekend. Shipping early in the week gives them the best chance to arrive at your door quickly and in great condition.
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this link to monitor your package's journey to your home.
Please contact our Customer Service team within 48 hours of delivery. Be sure to keep all original packaging and the damaged item(s), and please be prepared to send us photos so we can assist you with a replacement or refund.
